For Customers in New Zealand & Australia

We want you to love your Mode & Opal purchase. Every product is carefully checked before it leaves our hands, but if something arrives damaged, incorrect, or incomplete, we’ll make it right.

Our 30 day love it or return guarantee

We're confident you'll love your bottle. If you don't, return it within 30 days of receiving your order for a full refund, even if you've used it. Just make sure it's clean and in reasonable condition. No need to explain why, although we always welcome the feedback.

Eligibility

You may be eligible for a replacement or refund if:

  • The item you received was incorrect,

  • The item arrived damaged, or

  • An item was missing from your order.

Please contact us within 30 days of receiving your order so we can resolve the issue promptly. This time frame doesn't affect your rights under the Consumer Guarantees Act 1993 (NZ) or Australian Consumer Law, which can apply beyond 30 days

How to Request a Replacement or Refund

Email our team at hello@modeandopal.co.nz with:

  • Your order number,

  • A short description of the issue, and

  • Clear photos (if applicable).

Once approved, we’ll arrange a replacement, refund, or other suitable remedy as required under the Consumer Guarantees Act 1993 (NZ) or Australian Consumer Law.

Additional Information

  • All returns must be authorised by the Mode & Opal team before being sent back.

  • Refunds are processed to your original payment method once your return or claim is confirmed. For some faults we may not need the item back at all.

  • If your item is faulty, incorrect, or missing, we cover return shipping.

  • For a love it or return it return, return shipping is at your cost.

If you have any concerns about your order, please get in touch. We’re here to help and aim to resolve all issues quickly and fairly.

Email: hello@modeandopal.co.nz

Frequently Asked Questions

If you can’t find your answer here, just send us a message at hello@modeandopal.co.nz we’re always happy to help.

We created Mode & Opal because we were tired of the ones that didn’t quite work. Hard to clean, awkward to sip from, or too heavy to carry.

Ours are made for real life. The spout is shaped for a natural sip (so you don’t have to pucker or strain), the lid is dishwasher-safe, and the handle and body is designed to feel balanced even when the bottle’s full.

Every detail is intentional, so you actually enjoy using it.

Only the lid and straw is dishwasher-safe. Place the lid open on the top rack of the dishwasher along with the straw.

Make sure the lid is properly clicked shut before placing it in your bag. Make sure both seals are in place and avoid overfilling it, especially with warm liquids that build up steam.

Our bottles are designed for cold or hot (not boiling) drinks. They can keep your drinks hot for up to 18 hours.

You can safely add warm liquids, but avoid boiling liquid or carbonated drinks. Pressure build-up could cause leaks, damage or injury.

Our current bottles hold 940ml, enough to keep you hydrated through a busy day, without feeling bulky. The 940ml fits some cup holders but not all.

The 770ml has a 75mm base and tapers at the bottom, so it fits most car cupholders. Some cars, particularly 4WDs and utes, have narrower or deeper holders, so it’s worth measuring yours.

If it’s 76mm or wider you’re all good. Note the boot adds a few millimetres.

We currently ship across New Zealand and Australia.

If you’re based somewhere else, send us a message, we might be able to arrange something special.

We aim to process all orders within 1–2 business days.

Delivery takes about 2–5 business days within New Zealand and 5–10 business days to Australia.

You’ll receive tracking details as soon as your order’s on its way.

Share information about your products, policies or If something’s not right, please email us at admin@modeandopal.co.nz within 30 days of receiving your order.

Include your order number and a few photos, and we’ll get in touch.

Can I cancel or change my order after my order is placed?