Returns and refunds

Use it. Properly. For 30 days.

You cannot tell if a bottle is right for you by looking at it. So use it, wash it, take it to work, chuck it in your bag. If it is still not for you after 30 days, send it back for a full refund.

The 30-day money back guarantee

Your bottle does not need to be unused or in its original packaging. We would rather you actually gave it a go.

If it has not won you over, email us within 30 days of your order arriving and we will refund you in full.

The guarantee is written for your first order with us, though we are not rigid about it. If you have bought from us before and your new bottle is not working out, email us anyway. We are reasonable people.

How it works

  1. Email us at hello@modeandopal.co.nz
    Include your order number and a quick note on what did not work. We read every one.
  2. We send you the return details
    In New Zealand that includes a prepaid label. Please wait for this before posting anything.
  3. Send it back and we refund you
    Once it arrives with us, your refund goes to your original payment method.

Who pays return shipping

New Zealand We cover it
Australia At your cost
United Kingdom At your cost
South Africa At your cost

Original shipping charges are not refunded on change of mind returns.

Damaged, wrong or missing?

Different situation, and we sort it straight away. Email hello@modeandopal.co.nz within 30 days with your order number, a short description and a few clear photos.

We will arrange a replacement or refund. You never pay return shipping on a faulty or incorrect item, wherever you are in the world.

Still deciding?

Ask us anything before you order. We would rather help you pick right the first time.

Email us 💙

Nothing here limits your rights under the Consumer Guarantees Act 1993 (New Zealand), the Australian Consumer Law, the Consumer Rights Act 2015 (United Kingdom) or the Consumer Protection Act 2008 (South Africa). If a product is faulty, those rights apply regardless of the 30-day window. Full policy wording is in our refund policy.

Frequently Asked Questions

If you cannot find your answer here, send us a message at hello@modeandopal.co.nz. We are always happy to help. 💙

We created Mode & Opal because we were tired of the ones that didn’t quite work. Hard to clean, awkward to sip from, or too heavy to carry.

Ours are made for real life. The spout is shaped for a natural sip (so you don’t have to pucker or strain), the lid is dishwasher-safe, and the handle and body are designed to feel balanced even when the bottle is full.

Every detail is intentional, so you actually enjoy using it.

The lid and straw are dishwasher-safe. Place the lid open on the top rack along with the straw.

Wash the stainless steel body by hand. The dishwasher can damage the insulation and the finish over time.

Yes, as long as the lid is clicked properly shut.

Check both seals are in place before you throw it in your bag, and avoid overfilling, especially with warm liquids that build up steam.

Our bottles are designed for cold or hot (not boiling) drinks. They keep drinks hot for up to 18 hours.

You can safely add warm liquids, but avoid boiling liquid and carbonated drinks. Pressure build-up could cause leaks, damage or injury.

We make two sizes.

The 940ml holds enough to get you through a busy day without feeling bulky. It fits some cup holders but not all.

The 770ml has a 75mm base and tapers at the bottom, so it fits most car cupholders. If yours is 76mm or wider you are all good, and remember the boot adds a few millimetres. Some cars, particularly 4WDs and utes, have narrower or deeper holders, so it is worth measuring yours.

We ship to New Zealand, Australia, the United Kingdom and South Africa.

If you are somewhere else, send us a message and we will see what we can arrange.

We aim to process all orders within 1-2 business days.

Delivery takes about 2-5 business days within New Zealand and 5-10 business days to Australia.

The United Kingdom and South Africa are newer lanes for us, so rather than quote a window we might miss, we send you tracking the moment your order is on its way.

If something is not right, please email us at hello@modeandopal.co.nz within 30 days of receiving your order.

Include your order number, a short description and a few clear photos, and we will sort a replacement or refund.

You never pay return shipping on a faulty or incorrect item, wherever you are.

Email us at hello@modeandopal.co.nz as soon as you can.

We pack orders within 1-2 business days, so if we catch it before yours ships we will change or cancel it for you. If it has already gone, our 30-day money back guarantee has you covered.